Maintenance and Operations
DK Consulting has over 17 years of Federal, State, and Local experience working in the following capacities:
- Delivering superior IT operations, maintenance, and support services both effectively and efficiently;
- Providing 24X7 support of exceptionally large and complex systems and applications;
- Solving system, hardware, software, network, and architectural issues proactively;
- Backing up, restoring, recovering, and troubleshooting systems, applications, hardware, and end-user computers efficiently;
- Guaranteeing data security, integrity, and confidentiality;
- Ensuring that IT enterprise standards are followed;
- Maintaining a positive attitude and providing end users with the utmost respect; and
- Adhering to industry best practices.
Our work includes providing services in both Fixed-Price (FP) and Time-and-Materials (T&M) environments ensuring contracts meet scope, schedule, and budget. Our specific technology skill sets include:
- Network Management – Cisco, Citrix, LAN/WAN, SAN, VMware, Tivoli, Novell, VPN, ZENworks , NetWare, Veritas, Syncsort, PowerTerm
- Service Desk – Remedy, Unicenter, Maximo, LANDesk, ITIL, ServiceNow
- Systems Administration – Linux, UNIX, Active Directory, Exchange, GroupWise, Crystal Reports, Windows, SharePoint, DNS, DHCP, TCP/IP, SMTP
- Database Administration – Oracle, SQL Server, Sybase, DB2, Access, MySQL, Informix
- COTS Implementation and Support
- Data Center Support and Disaster Recovery
- Testing – Regression, Unit, Integration, System, UAT, UI, Blackbox, Load, Performance, Security
